1. 7-Day Inspection Period

We offer a 7-day window for you to inspect your purchase. If you wish to apply for an exchange or a refund, you must contact us within 7 days of receiving your package (as per the carrier’s tracking delivery date).

  • Requests made after this 7-day period will unfortunately not be eligible for processing.
  • To be eligible, the item must be in the exact same condition that you received it: unworn, unused, unaltered, and intact within its original packaging.

2. Damaged During Shipping

While we pack every shipment with extreme care and structural protection, we understand that transit friction can happen across international borders.

  • If your item arrives damaged or defective, please contact our support team immediately.
  • Proof of Damage: To process your request efficiently, we require clear, high-resolution photos or a short video detailing the damage alongside the shipping packaging.

3. Our Right to Exchange (Primary Resolution)

In the event of transit damage or an fundamentally defective product, we reserve the right to provide a replacement exchange as the first solution. We will deploy a brand-new replacement of the identical model to you at no additional cost to you.

  • We cover all freight and shipping fees associated with sending out your replacement item.

4. Refund Process

Refunds are typically only authorized and processed if a suitable replacement item is completely unavailable in our inventory or if a direct exchange is not logistically feasible.

  • If a refund is formally approved, it will be executed back to your original payment method automatically.
  • Please allow 5–10 business days for the credit to register on your financial statement, depending entirely on your bank or card issuer’s processing speed.

5. How to Start a Request

To initiate an exchange or refund request, please email our administration support team with the following credentials:

  1. Your Order Number.
  2. A brief, detailed description of the structural issue.
  3. High-quality photos of the item (specifically targeting any damaged areas or faulty hardware).

6. Exceptions

Please note that we cannot offer refunds or exchanges under any circumstances for:

  • Items that show clear signs of wear, styling, or external use.
  • Damage caused by improper personal handling, washing, or modification after delivery.
  • Change-of-mind requests after the initial 7-day inspection window has expired.